Virtual Assistant for Restoration Companies: Streamline Insurance Claims and Job Ops

Restoration companies live and die on three things: how fast you respond to a loss, how cleanly your file flows through the carrier, and how aggressively you chase aging AR. A virtual assistant trained for restoration handles all three so your estimators and project managers can focus on the field.

What a Restoration Virtual Assistant Handles

• Inbound loss intake and job scheduling

• Insurance carrier and adjuster communication

• Sketch and estimate prep support in Xactimate or Symbility

• Photo documentation review and uploads

• Aging AR follow up and supplement chasing

• CRM and job management software updates

What It Costs

Restoration VAs at 5CVAS start at $9 per hour. Senior VAs with Xactimate or carrier-side experience run $12 to $16 per hour. After-hours storm response coverage is available.

Frequently Asked Questions

How much does a restoration company VA cost?

Our restoration VAs start at $9 per hour with no long term contracts. Most restoration companies save 60 to 70 percent versus hiring locally.

What restoration software do your VAs know?

Our VAs work with Xactimate, Symbility, DASH, Encircle, Albi, ServiceTitan, and Jobber.

What tasks can a restoration VA handle?

Inbound loss intake, job scheduling, insurance company communication, sketch and estimate prep support, photo documentation review, AR follow up, and CRM management.

Can a VA handle insurance carrier follow up?

Yes. Adjuster follow ups, supplement chasing, and aging AR work are standard tasks.

How experienced are your restoration VAs?

Some have direct restoration or insurance back office experience. Newer VAs are trainable with strong communication skills.

Can a VA work in Xactimate or Symbility?

Yes. We can match VAs with Xactimate experience for sketch and estimate support under your estimator review.

What hours do your VAs work?

Our VAs work US business hours in your time zone, with after hours coverage available for storm work.

How quickly can I onboard a VA?

Most clients are matched and onboarded within 5 to 7 business days.

Can a VA handle AR and aging collections?

Yes. Aged receivables follow up and supplement tracking are common tasks.

Do I have to commit to a long term contract?

No. We work month to month with no long term commitment.

What if the VA is not a good fit?

We replace them at no cost.

How do I get started?

Book a quick call at calendly.com/contact-5cvas and we will scope your needs, then present matched candidates within 5 to 7 days.

Stop losing margin to slow AR and unfinished supplements. Book a call at calendly.com/contact-5cvas.