Keep your operations desk organized
Clear shipment follow-ups
Track carrier updates, missing documents and customer requests in one place. Your VA follows up and flags exceptions to the operations team.
Consistent document checks
Use your checklist to organize booking details and supporting paperwork. Your operations specialists verify accuracy and approve required documents.
Defined escalation rules
Route customs, safety and regulatory questions to your qualified team. Your VA handles agreed administrative tasks under your procedures.
Support for your daily shipment workflow
Define the lanes, systems and working hours your support role needs. Agree on checklists and who to contact when a shipment needs attention.
Booking Administration
Collect booking details, coordinate approved appointment times and maintain shipment records. Your operations team approves rates and commitments.
Shipment and Document Tracking
Update tracking records, request proof of delivery and organize shipment paperwork. Flag missing information for the responsible team member.
Customer Update Support
Send approved status updates, log customer questions and escalate delays or claims. Your team decides operational changes and resolutions.
Logistics VA questions
What does support cost?
Services start at $9/hour. Confirm the duties, working hours and terms before starting.
Can a VA use our transport software?
Experience varies. Confirm the system, training and access needed for your workflow.
Is support available around the clock?
Coverage follows the agreed schedule. Plan separately for after-hours exceptions.
Who handles customs and operational decisions?
Your qualified specialists handle customs, safety, rates, routing decisions and claims.
How your VA can support your logistics team
Your VA can help gather shipment updates, organize delivery documents, and record customer inquiries in your system. They can follow up on missing information and share status messages approved by your team.
An open-items report can highlight delayed replies, incomplete paperwork, and shipments needing an operations review.
Your operations team controls routing, carrier commitments, compliance decisions, and responses to urgent issues.