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Frequently Asked Questions
The Basics
Getting Started
Billing Information and Security
5CVAS offers a range of services for growing businesses. Our virtual assistants can help with tasks such as writing, administration, graphics, and accounting support.
Delegating routine work gives you more time to focus on business operations and personal priorities, including your family and yourself.
A remote VA can help reduce the office space and equipment you need for administrative support. Services start at $9/hour, with the rate and scope agreed before work begins. Confirm your schedule, reserved hours, any minimum commitment, and billing terms in your service agreement.
We screen candidates and match a dedicated primary VA to your role, tools, and working hours. Your VA learns your routines, while our team helps coordinate support and address concerns. If backup or a replacement is needed, we discuss availability, the handover, and any changes to your arrangement with you.
We aim for excellence and client satisfaction, so we follow strict qualifications to hire the right people for the job. We look for passionate and dedicated candidates who can work independently and diligently. They will be screened based on their communication skills, attitude, and learning ability. After passing the initial interview, they will be given a written exam to test their written communication and technical skills. The management then chooses the passing applicants, starts their background and reference checks as needed, and makes job offers.
Yes, we do. Our virtual assistants have different backgrounds and experiences. We try to train them and help them in areas we think need improvement. We also help them grow by making sure they hone their other skills.
Yes, our VAs communicate effectively in English. Their accents may differ from those of native speakers, and they maintain a pleasant, professional manner on the phone.
At present, we only have English-speaking VAs.
Our office is located in Cavite, Philippines, where most of our VAs, technical support, IT personnel, creative and digital team, and marketing team are based.
Any Questions?
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