Question 1

How can a virtual assistant assist me?

Accepted Answer

5CVAS offers a wide range of services that could be of benefit to your developing business. We have a team of skilled and knowledgeable Virtual Assistants that can help you with different tasks. We can help you with writing, administrative, graphics, accounting and many more.  Each Virtual Assistants were trained to be flexible and can handle the work while you use the time to strengthen business related operations and other priorities such as your family and yourself.

Question 2

How are getting a Virtual Assistant to save me money?

Accepted Answer

Having a Virtual Assistant is more convenient than having a personal assistant. First, they provide their own working space and equipment which can help you save your money for your other expenses.  They can work overtime and anytime following your time zone.  They charge reasonable and affordable price and they are being paid only for the actual work without additional employment taxes and insurance. There is no need for you to spend more money on training and testings for we will provide a VA that suits the job.

Question 3

Why should I choose 5CVAS?  What is your advantage from other Virtual Assistant services?

Accepted Answer

We meticulously screen our Virtual Assistant candidates to make sure we hire the one capable and illegible for the services we offer.   We work professionally. In the event that your VA has an emergency and would not be able to perform the tasks, we will provide an equally skilled VA to take over the tasks for the meantime. Hence, the operation will not be disrupted. If you also give us a job that we feel can be done by another virtual assistant more efficiently, we delegate it.

Question 4

What is your process in choosing VAs that will work for your company?

Accepted Answer

We aim for excellence and client satisfaction, so we follow strict qualifications to ensure we hire the right people for the job. We look for passionate and dedicated candidates who can work independently and diligently. They will be screened based on their communication skills, attitude, and learning ability. After passing the initial interview, they will be given a written exam to their test their written communication and technical skills. The management then chooses the passing applicants and start their background and reference check as needed, and make job offers.

Question 5

Do you train VAs?

Accepted Answer

Yes, we do. Our virtual assistants have different backgrounds and experiences. We try to train them and help them in areas we think needs improvement. We also help them grow by making sure they hone their other skills.

Question 6

Do all your VAs speak English well?

Accepted Answer

Yes, Our VAs are eloquent communicators in the English language. Though, their accent may be a bit different from the native speakers. All of them are very pleasant over the phone.

Question 7

Do you have non-English speaking VAS?

Accepted Answer

As of now, we only have English speaking VAs.

Question 8

Where are your VAs located?

Accepted Answer

Our office is located in the Philippines- Cavite in particular where most of our VAs, technical support, IT personnel, creative and digital team, and the marketing team are based.

Question 9

I’m interested in getting a VA, but I don’t really know where to start. Can you help me?

Accepted Answer

You can reach us by sending us an email through contact@5cvas.com.

Question 10

How and when can I start working with my VA?

Accepted Answer

Upon signing up to our services, we will be needing information on how can we help you. We will be choosing a qualified Virtual Assistant for the job and let you two get in touch for the training and explanation of the task needed to be accomplished.

Question 11

How do I get in touch with my VA?

Accepted Answer

We adjust to any form of communication medium our clients prefer. It can be on Skype, Zoom, WhatsApp, Hangouts or even Facebook messaging.

Question 12

Can I change my VA if I’m not happy with him or with her?

Accepted Answer

You could state the reason why you would like to change your VA for the resolution of conflict and for the reference of improvement. After that, we will assign you to another VA that can meet your needs.

Question 13

Will I have to deal with several people if I need different sets of skills?

Accepted Answer

Upon signing the contract, one of our managers will have a discussion with you regarding the services you needed, and would carefully choose the right VA who would work for you. In that way, we can be sure this VA could perform all the tasks assigned to her skillfully.

Question 14

What if my VA goes on leave or becomes unavailable?

Accepted Answer

In any circumstances that your VA needed some time off, we make sure you will have a backup VA assigned beforehand. This VA will be well oriented to serve you right.

Question 15

Do you allow roll-out of hours?

Accepted Answer

We do not practice roll-out of hours simply because we block off the VA’s time especially for you once you signed in. We manage our VA’s schedule to make sure he or she would have adequate time to do the task you assigned.

Question 16

Do you have other payment options?

Accepted Answer

We normally accept bank or wire transfer to our bank account. If there is another option you prefer, feel free to discuss it with us.

Question 17

Do you have a guarantee?

Accepted Answer

We can proudly say we provide  “satisfaction guaranteed” seal on our services. We work diligently and wholeheartedly to deliver the best result and meet your satisfaction.

Question 18

How do you keep information secure?

Accepted Answer

Our company holds the virtue of trust and integrity. We aim to let our clients feel comfortable while working with us by gaining their trust. And so, we respect the privacy of our clients and keep their business information confidential.  These are the outlines we do to make sure information are safe and secured with us.  1. Our company IT personnel regularly check all our computers and make sure they are free from any viruses.  2. We ensure all our computers are backed up so no data is lost in case our computers crashed.  3. We take care of our network security. It is well-maintained and consistently monitored by our IT personnel to ensure it is running well, clean, and free from attacks and hackers.  4. Included with our service agreement is a strict confidentiality clause. It is also well reiterated during training that any information on our clients should not be discussed outside of work and with anyone who has nothing to do with the tasks given by the clients.

contact@5cvas.com

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