Keep the office work moving while your crew is on site
A clear next step for each request
Give incoming requests a consistent process. Your VA records the location, issue, and access details, then routes the job to your team for assessment and scheduling.
Keep customers informed
Share approved appointment windows and progress updates during agreed working hours. Your VA can follow up on unanswered messages and flag concerns for your manager.
More time for hands-on work
Hand off routine booking, record updates, and document chasing so your crew can focus on maintenance. Technical diagnosis, repair approval, and site safety stay with your qualified team.
Support that fits your workload
Start with the office tasks you need covered most. Agree on working hours, responsibilities, and escalation rules. Keep your VA for as long as you need under your agreed terms.
Administrative support for your maintenance business
Choose the tasks you want to delegate. We discuss your workflow, match the role to a candidate’s skills, and agree on onboarding and a start date.
Job Scheduling
Book approved service visits, confirm access details, and send reminders. Record schedule changes and pass urgent requests to your designated contact.
Customer Follow-ups
Send approved quote reminders and appointment updates. Follow up after completed work, collect feedback, and route unresolved concerns to your manager.
Invoice & Expense Records
Collect receipts and supplier invoices, update expense records, and flag missing details. Your accounting team reviews entries and authorizes payments.
Service Request Intake
Handle inquiries during agreed hours, collect job details, and log requests in your system. Your team decides urgency, scope, pricing, and the appropriate repair.
Job Record Updates
Organize work orders, approved quotes, site photos, and completion notes. Keep records current so your office and field team can find the latest job information.
Recurring Maintenance Reminders
Track planned service dates using your maintenance schedule. Send approved reminders and follow up on bookings; your qualified team sets the maintenance requirements.
Property maintenance VA questions
What does support cost?
Services start at $9/hour. Confirm the role, working hours, rate, and engagement terms before work begins.
Can a VA handle urgent maintenance requests?
A VA can record and escalate requests during agreed hours. Your team sets emergency procedures and provides qualified on-site response.
Can a VA use our scheduling software?
Discuss your tools and confirm the candidate’s experience. Agree on access permissions and training before onboarding.
How your VA can support your maintenance team
Your VA can help log service requests, collect addresses and access details, and coordinate appointments within your approved schedule. They can send customer updates and follow up on open jobs using your instructions.
Before a technician’s visit, your VA can organize the request details and highlight missing information for your team.
Your technicians and managers set priorities, assess safety, diagnose problems, and approve repairs or additional work.