Stay on top of your store’s daily work
Support in your existing tools
Build the role around your store platform, help desk and trackers. Confirm relevant experience and the training your VA needs.
Consistent customer replies
Handle routine questions with approved answers during agreed working hours. Escalate exceptions and keep customers informed of the next step.
Clear order follow-ups
Track order updates, supplier responses and delivery issues in your approved system. Your team handles purchasing decisions and exceptions.
Practical support for your online store
Start with recurring work that needs reliable attention. Agree on the workflow, response templates and access permissions before your VA begins.
Bookkeeping Administration
Organize sales and expense records, prepare reconciliation inputs and flag missing documents for your bookkeeper or accountant to review.
Product Listing Support
Update product details, images and catalog records from approved information. Your team confirms pricing, claims and publication changes.
Order and Customer Administration
Track order status, answer routine inquiries and prepare return or refund requests under your policy. Escalate cases that need approval.
E-commerce VA questions
What does support cost?
Services start at $9/hour. Confirm the role, working hours and terms before starting.
Is support available 24/7?
Coverage follows the agreed schedule. One VA does not automatically provide round-the-clock support.
Can a VA issue refunds?
Set permissions and approval limits first. Exceptions go to your designated manager.
Can a VA use our store platform?
Experience varies. Confirm the tools, training and access your role needs.
How your VA can support your online store
Your VA can help respond to routine order questions, check shipment information, and update customer-service records using your approved policies. They can flag delivery issues or requests that need a manager’s decision.
For product updates, your VA can organize descriptions, images, and stock information supplied by your team and prepare changes for review.
You set pricing, refund rules, and store policies. Agree on which actions your VA may complete and which require approval.