Keep the details covered between check-in and checkout
A dedicated point of support
Work with a dedicated VA who learns your properties, house rules, and guest communication style. Agree on working hours and handoffs so your team knows who is handling each task.
Clear guest communication
Give guests approved answers to routine questions during agreed hours. Your VA can send arrival information, clarify house rules, and route complaints or urgent issues to your designated contact.
Organized turnovers
Keep cleaners and on-site contacts informed about approved schedules. Your VA tracks confirmations and reports missing updates; your local team verifies the property is ready.
More time for the property
Delegate routine messages and record updates so you can focus on property care and business decisions. Rates, refunds, guest exceptions, and maintenance approvals stay with your authorized team.
Administrative support for your short-term rentals
Choose the tasks you want covered. We discuss your properties, booking tools, working hours, and escalation process before agreeing on onboarding.
Booking Administration
Record booking details, check calendars, and process approved updates using your procedures. Flag conflicts and exceptions for your host or property manager.
Turnover Coordination
Share checkout schedules with approved cleaners, confirm appointments, and track completion updates. Alert your on-site contact when readiness checks or supplies need attention.
Expense Record Support
Organize receipts, supplier invoices, and booking statements for your records. Flag missing details and discrepancies for the person responsible for your accounts.
Guest Message Support
Answer routine questions using approved templates during agreed hours. Send check-in information and route urgent issues, complaints, or special requests to your team.
Property Record Updates
Keep property instructions, supplier contacts, and guest-service notes organized. Update records from approved information so your team can find the current details.
Guest Follow-ups
Send approved checkout reminders and post-stay messages. Record feedback, flag unresolved concerns, and prepare review responses for your approval.
Short-term rental VA questions
What does support cost?
Services start at $9/hour. Confirm the role, coverage hours, rate, and engagement terms before work begins.
Does one VA provide 24/7 coverage?
Coverage follows the agreed schedule. Discuss time zones, weekends, and handoffs; one VA does not mean round-the-clock support.
Who handles urgent guest issues?
The VA follows your escalation process. Your host or local team handles urgent on-site needs and approves refunds or exceptions.
Can a VA use our booking tools?
Confirm candidate experience, access permissions, and training for the tools your team uses.
How your VA can support your rental business
Your VA can help answer routine guest questions during agreed hours, share approved check-in details, and coordinate messages with your cleaning or maintenance contacts. They can record requests and flag issues that need your decision.
Before an arrival, your VA can check your preparation checklist and follow up on outstanding confirmations.
You control booking policies, refunds, access arrangements, and emergency procedures. Agree on when your VA should escalate a guest concern.