Keep your team focused on the job
A dedicated assistant
Work with a dedicated Filipino VA who learns your call scripts, service areas, booking rules, and daily workflow. Give customers a consistent point of contact during agreed working hours.
Clear customer updates
Help customers understand the next step. Your VA can confirm appointments, record service requests, and share updates approved by your team, with technical questions passed to the right person.
More time for fieldwork
Hand off routine office tasks so you can focus on installations, repairs, and running your business. Your VA keeps customer records, schedules, and follow-up lists organized using your processes.
Support that fits your needs
Start with the tasks taking up most of your day. Agree on working hours and responsibilities with 5CVAS, and keep your VA for as long as you need support. Discuss seasonal workload changes with our team.
Office support for your HVAC business
Choose the tasks you need help with. We match support to your workflow, then agree on training, access, and a start date.
Appointment Scheduling
Book service visits using your calendar and availability rules. Confirm customer details, service addresses, and appointment windows before handing the job to your team.
Estimate Follow-up
Follow up on open estimates using your approved messages. Record customer responses, schedule callbacks, and keep your team informed about the next step.
CRM & Job Records
Keep contact details, job notes, and follow-up tasks current in your CRM. Give your team an organized record of each customer conversation and service request.
Customer Call Handling
Answer customer calls during agreed hours, collect service details, and follow your call-handling process. Escalate urgent or technical questions to your designated contact.
Dispatch Support
Help coordinate technician schedules and share approved arrival updates. Your team sets dispatch priorities, service decisions, and escalation rules.
Maintenance Reminders
Contact customers about scheduled maintenance and upcoming visits using your approved contact list and messaging process. Record replies and help book the next appointment.
HVAC virtual assistant questions
What does support cost?
Services start at $9/hour. Confirm the role, working hours and terms before starting.
Can a VA answer calls and book jobs?
Yes, during agreed hours using your scripts, service areas and availability rules.
Can a VA use our CRM or dispatch system?
Experience varies. Confirm the tools, training and access your role needs.
Who handles urgent or technical issues?
Your technicians and designated contact handle diagnosis, safety, priorities and service decisions.
How your VA can support your HVAC team
Your VA can help record customer calls, collect service addresses and request details, and arrange visits using your booking rules. They can confirm approved appointment information and update your job records.
Before a service visit, your VA can organize the customer’s request and pass technical questions to your designated team member.
Your technicians handle diagnosis and safety decisions. Your team sets dispatch priorities and approves service commitments.